Frequently Asked Questions
Frequently Asked Questions
What is vegan leather?
Vegan leather is a high-quality alternative to traditional leather made without animal-derived materials. At VagoShops, we use premium vegan leather selected for its durability, texture, and refined appearance while supporting a more responsible approach to design.
Where are VagoShops bags designed?
All VagoShops handbags are designed in Los Angeles, where our creative process is rooted in thoughtful construction, timeless silhouettes, and everyday functionality.
Where are your products made?
Our products are responsibly manufactured by trusted partners who meet our standards for quality, ethical practices, and social compliance. Each style is produced with a focus on durability and long-term wear.
How do I care for my VagoShops bag?
To care for your vegan leather bag, gently wipe the surface with a soft, damp cloth. Avoid harsh chemicals, prolonged exposure to direct sunlight, and excessive moisture. When not in use, store your bag in a dust bag to maintain its shape and finish.
Do you offer international shipping?
Currently, VagoShops ships within the United States. We are actively exploring international shipping options and will share updates as they become available.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping delivery times vary by location but generally arrive within 3–7 business days after shipment.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.
What is your return policy?
We accept returns on unused items in original condition within 14 days of delivery. Returned items must include original packaging and tags. For full details, please visit our Returns & Exchanges page.
Are sale items eligible for return?
Sale items are considered final sale unless otherwise stated at the time of purchase.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer care team at hello@vagoshops.com with your order number and reason for return.
Who founded VagoShops?
VagoShops was founded by Carlos, a seasoned designer and merchant with decades of experience in the fashion industry. His background spans global brands and product development, shaping VagoShops’ focus on quality, intention, and modern design.
What is VagoCares?
VagoCares is the philanthropic initiative of VagoShops, supporting education, sustainability, and underserved communities through intentional giving. It reflects our belief that design and responsibility go hand in hand.
How can I contact VagoShops?
You can reach us anytime at hello@vagoshops.com, or visit our Contact page for additional support.